French-speaking Support Business Analyst
Support customers to ensure that they are satisfied with the new system/software.
Support customers with functional questions regarding their ERP system.
Have a deep understanding of the customers needs and business processes.
Drive forward the resolution of tickets.
Work with and closely support the Software Engineers with resolving system
Issues and conduct functional QC for developments made by the Software Engineers.
Conduct internal testing on configuration or development before releasing them for UAT by business users.
Update Functional Specifications & UAT plan, prepare test cases and assist in user training and deployment preparation for the end-users.
Provide necessary troubleshooting and production support when a breakdown occurs and immediately remedy the system when flaws are encountered.
Escalate customer support issues.
Achieve operational KPIs related to Customer Support Services, for example; Response time, Resolution time…)
Implement support processes in your projects.
Bachelors degree in Information System / Computer Science / Business / Accounting / Management. A Master's degree in business management is an advantage.
Minimum 2-3 year of experience as a Business or Support Analyst.
Flexibility with working hours and ability to respond to on-call duties as and when needed; which will be compensated with extra leave days.
Strong knowledge and experience with business process modeling (UML).
Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, Odoo, ...).
Passion for learning business processes (sales, accounting, supply chain, inventory management, manufacturing).
Experience in documentation creation, such as; Requirement documents, UAT scenarios.
Top-notch oral and written communication skills in both French and English.
Ability to work independently.
Be detail-oriented, proactive and hands-on.
Ability to accept and utilize constructive criticism.
Proof of previous exceptional abilities.
Strong interpersonal and leadership skills.
Send us your CV
Send us your CV with information about your skills, past work experience & relevant projects you took part in.
Interview with hiring manager
Our HR manager will call you and enquire more about your motivations and experiences.
Practical case study
The next step will be practical. You will get a mini assignment where you can showcase your skills and knowledge.
Interview Managing Director
You will Interview with the Managing Director of France to discuss your future job and career.
You get a Job Offer
After you successfully pass all the steps, we will get back to you with a job offer to join our group team.
1st Day of Work
Your coach & team leader will guide you through company rules, policies & explain all further details.
What can you expect?
Our team has branches in 10 countries and you can meet colleagues from 15+ different nationalities!
Twice a year, we assess the skills, performance & knowledge of our team and revise their wage, if applicable.
You will get assigned your own coach who makes sure that you have proper training & knowledge for your job.
You will meet customers of different industries and backgrounds, which creates a lot of learning opportunities.
FLEXIBLE WORK DAYS
You get the best of both worlds with our hybrid style of working where we spend 2/3 days working from the office and 2/3 days working from home per week.
We understand that we need to fuel our Port citizens so they can produce their best work! You will enjoy tasty meals, courtesy of the company.
EXTRA DAYS OF LEAVES
If you work an extra day or you handled a go-live or an urgent issue with a customer, you get an extra compensatory day off!
Why Port Cities?
In Indonesia, we have a team consisting of different nationalities. Our common language is English and it is a great place to practice & speak it on a daily basis.
LEARN & IMPROVE
We always strive to learn new technologies, to improve our skills & to make sure we are up to date with our knowledge to be great consultants.
WE HAVE FUN TOGETHER
We have a very open & honest company culture and we enjoy spending time together - be it a karaoke night, running a marathon or just enjoying good food & drinks!
Your future colleagues
Francisco, Business Analyst
"One of the most remarkable things about working for Port cities as a business analyst is that constant feeling of excitement, expectation, and also a small frightening sensation every day. Why? Because since the first day I already had many responsibilities and every day there is always something new to learn or discover. "
Jamie, Business Analyst
" From the first day joining Port Cities Vietnam, it's been my honor to be a part of the team. It's been a talented team in the early ages that I have ever found, and I have to say that each person is real talent here, and working here every day is a fantastic day of my life. Working as Business Analyst here, we not only understand the ERP system itself, but we need to go through the business flow and make it fit the most appropriate way . "