Support Analyst Remote Asia
Support customers to make sure they are content with the new system/software.
Support customers with their functional questions regarding their ERP system.
Deeply understand customers needs and business processes.
Support the Software Engineers resolve issues in the system and do functional QC for developments made by the Software Engineers.
Conduct internal testing on configuration/development before releasing them for UAT by business users.
Update Functional Specifications and UAT plan, prepare tests cases and assist in user training as well as deployment preparation for the end-users.
Provide necessary troubleshooting and production support when a breakdown occurs and immediately remedy the system when flaws are encountered.
Escalate customer support issues.
Achieve operational KPIs related to Customer Support Services. (For example: response time, resolution time).
Implement support process in your projects.
Drive forward the resolution of tickets.
Bachelors degree in Information System / Computer Science / Business / Accounting / Management. A Master's degree in business management is an advantage.
Minimum 2-3 year of experience as a Business or Support Analyst.
Strong knowledge and experience with business process modeling (UML).
English proficiency: Top-notch oral and written abilities.
Strong interpersonal and leadership skills.
Ability to work independently.
Detail-oriented & hands-on.
Capacity to accept and utilize constructive criticism.
Proof of previous exceptional ability.
Flexibility with working hours and ability respond to on-call duties when needed - compensated with extra leave/days.
Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, Odoo).
Passion for learning business processes (sales, accounting, supply chain, inventory management, manufacturing).
Experience in documentation creation, such as; requirement documents, UAT scenarios.
The junior level position is currently fully filled.
The medior level position is currently open.
The senior level position is currently open.
Send us your CV
Send us your CV with information about your skills, past work experience & relevant projects you took part in.
Our HR team will invite you for a behavioral interview to see, how you deal with different situations and cases.
You will be given a test via email. The purpose is to assess whether you possess the necessary knowledge and skillset.
Interview with HR
You will meet our hiring manager, who will ask you about your motivation, experience & preferences.
You get a Job Offer
After you successfully pass all the steps, we will get back to you with a job offer to join our group team.
1st Day of Work
Your coach & team leader will guide you through company rules, policies & explain all further details.
What can you expect?
Our team has branches in 10 countries and you can meet colleagues from 15+ different nationalities!
Twice a year, we assess the skills, performance & knowledge of our team and revise their wage, if applicable.
You will get assigned your own coach who makes sure that you have proper training & knowledge for your job.
You will meet customers of different industries and backgrounds, which creates a lot of learning opportunities.
Your salary package depends on your performance - the more time you spent working on our customers projects, the more bonuses you get.
We collaborate with a catering company to provide good & tasty lunch, snacks & coffee for our Port Citizens.
EXTRA DAYS OF LEAVES
If you work an extra day or you handled a go-live or an urgent issue with a customer, you get an extra compensatory day off!
Why Port Cities?
In Indonesia, we have a team consisting of different nationalities. Our common language is English and it is a great place to practice & speak it on a daily basis.
LEARN & IMPROVE
We always strive to learn new technologies, to improve our skills & to make sure we are up to date with our knowledge to be great consultants.
WE HAVE FUN TOGETHER
We have a very open & honest company culture and we enjoy spending time together - be it a karaoke night, running a marathon or just enjoying good food & drinks!
Your future colleagues
Francisco, Business Analyst
"One of the most remarkable things about working for Port cities as a business analyst is that constant feeling of excitement, expectation, and also a small frightening sensation every day. Why? Because since the first day I already had many responsibilities and every day there is always something new to learn or discover. "
Ruby, Business Analyst
" I have a valuable chance to approach various types of projects in many industries from small enterprises to very large corporations. Therefore every workday is full of new challenges and also about gaining various useful knowledge. Besides that, I greatly appreciate my supportive and cooperative beloved teammates. Now I consider them not my co-workers but also my little family. "