Service Level Agreement

Cloud server hosting from Port Cities meets the toughest criteria for
safe & reliable hosting of your ERP system.

99.9% uptime
guarantee

We work with different hosting providers worldwide that always deliver at least 99.9% uptime guarantee. The uptime guarantee comes directly from the hosting provider and excludes any planned maintenance windows.

Initial Odoo Installation & Set Up

We install Odoo and the related monitoring tools to your server. It also includes installing the mail server, setting up the database backups, setting up high availability, and setting up the antivirus software. We also configure the firewall settings.

Server monitoring 24/7. Whole year.

We monitor what is happening on your server constantly. We keep your server updated & we regularly check its functions & utilization of disk, RAM, CPU. A system of alerts in place to keep us informed about any activity on your server, 24/7.

Server maintenance packages we offer

STANDARD

  • PERFORMANCE & RELIABILITY                                                        
  • 99.9% Uptime Guarantee 
  • Odoo + PostgreSQL optimized 
  • SERVER MONITORING & MAINTENANCE
  • Server Emergency Alerts 
  • Standard Server Maintenance 
  • On-Demand Server Health & Performance Check
  • Scheduled Server Health & Performance Check    
  • ODOO
  • Odoo Initial Setup and Configuration 
  • SERVER SECURITY
  • Standard Network Based Security 
  • Firewall Protection 
  • Patch Management & Security Updates 
  • DDoS Protection 
  • Brute Force Protection 
  • Virus, Malware & Ransomware protection 
  • Grade A Web Security utilizing SSL 
  • DATABASE SPECIFIC
  • Database High Availability Storage 
  • Managed Database Backups 
  • Number of Servers Database Backups Replicated                                               1

BUSINESS

  • PERFORMANCE & RELIABILITY                                                        
  • 99.9% Uptime Guarantee 
  • Odoo + PostgreSQL optimized 
  • SERVER MONITORING & MAINTENANCE
  • Server Emergency Alerts 
  • Standard Server Maintenance 
  • On-Demand Server Health & Performance Check 
  • Scheduled Server Health & Performance Check    
  • ODOO
  • Odoo Initial Setup and Configuration 
  • SERVER SECURITY
  • Standard Network Based Security 
  • Firewall Protection 
  • Patch Management & Security Updates 
  • DDoS Protection 
  • Brute Force Protection 
  • Virus, Malware & Ransomware protection 
  • Grade A Web Security utilizing SSL 
  • DATABASE SPECIFIC
  • Database High Availability Storage 
  • Managed Database Backups 
  • Number of Servers Database Backups Replicated                                               3

Do you need a cloud server hosting for your Odoo?

Let our server professionals advise on the best server solution for your ERP.