Odoo Support Services by Portcities

Support your Odoo Users, Software, and Server

​High-quality Odoo support services in your language.

Keep your system 100% safe, fast, and stable.

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Odoo Support Services

The problems we solve

Functional Questions

We help align Odoo with your business needs, offering additional functional guidelines, workflow design, and user training.

Server Maintenance

We offer comprehensive support for your server setup, monitoring to avoid downtime, and security measures and scalability solutions.

Bug & Technical Incidents

We excel at detecting and fixing bugs, implementing patches and updates, and performing testing to prevent recurrences.

Our Support services

Portcities provides à-la-carte support services to fit your expanding needs.

To make the most of Odoo, you'll need ongoing support for hosting, code maintenance, and helping your users with any issues.

Portcities provides customer support services to help you get the most out of your Odoo investment.

Helpdesk Support  

Functional Support

Software Warranty 

Cloud Support​   ​

portcities odoo support serivces

Helpdesk support

We offer up to 24/7 support service for your system.

We manage our global Helpdesk support through a ticket system to resolve issues in your Odoo system.

The Helpdesk team, working with the internal expert team, will assess your issues and promptly respond with a detailed solution.

Find out more details

Helpdesk Ticket Support
Helpdesk Support Process
*Hotline is available for “SLA 4 - Ultimate” only. See the SLA levels below.

SLA - Helpdesk Support levels

A Service Level Agreement (SLA) with clients, specifying the coverage of working hours, response and resolution time.

  • Clear expectations on working time & support scope
  • Defined ticket prioritization & easy to keep track
  • Weekly reporting & Risk mitigation
  • Legal Protection
SLA service levels

We provide different SLA levels to fit your business needs

HelpDesk Coverage

1 - Standard

2 - Pro

3 - Premium

4 - Ultimate

  • Ticketing system with email

  • Hotline




  • Working days





  • Weekends & Public Holidays





  • Response time (critical tickets)





  • Quick-fix time (for high priority tickets)





Ready to get the most out of your Odoo investment? 

We provide post-implementation support services to our clients of all sizes.

Odoo Functional Support

We help you achieve Odoo's best practices.

Our functional support team delivers functional documentation and training on standard and custom Odoo for your business users.

  • Functional support is paid per hour. 
  • We address your issue with an in-depth analysis.
  • We provide level 1, level 2, or level 3 support with senior experts.

You can receive a 5–32% discount for prepaid subscriptions with a minimum monthly hour requirement*.

Find out more de​​​​tails

Minimum hour/month

Extra discount









If paid yearly

15% additional

*The extra discount is equivalent to the different minimum hours per month.

Odoo Software Warranty

We help you optimize performance & mitigate risks.

Unlimited bug fixes

We solve system-down issues due to coding errors or configuration on implemented flows.

Performance optimization

We provide emergency quick fixes and/or dedicated support from infrastructure and architecture specialists for urgent situations and crises.

Inspection report (system & dataflow)

Depending on your data volume, we offer various reports for your Odoo system, dataflow, and server, as well as penetration tests.

Software Warranty Pricing

Software Warranty Pricing



Unlimited bug fix & incident management

   Fixed price

   based on project complexity (0.5-1.5% of implementation)

High-intensity and performance

Preventive services

  • Emergency performance quick-fix

        (Max 2h per month)

  • Dedicated infrastructure & architecture specialist for Q&A & crisis

        (Questions compliance, optimization costs, security. Max 4 hours per month)

   Request the price list

Responsive services

  • Quarterly patch management
  • Bi-yearly Odoo Inspection Report
  • DevOps - Quarterly Server Optimization
  • Bi-yearly data flow Inspection Report
  • Yearly penetration test


   Request the price list

Cloud Support

We help monitor and secure your data with our end-to-end server support.

Cloud Infrastructure

The cloud package includes ready-to-use, pre-configured and pre-optimized dedicated servers for Odoo.

We cooperate with world-leading cloud hosting providers like AWS and DigitalOcean to provide a secure hosting environment.

Discover Cloud Hosting Solutions

Cloud Monitoring

We provide standard and advanced monitoring services for your server and security add-ons with domain access and VPN interconnection.

We support an on-demand monitoring service if you have multiple Odoo servers and complex infrastructure

Learn more about Monitoring Services

DAta COnnector (DACO)

The advanced Data Connector makes connecting multiple data sources and legacy systems easy with Odoo.

DACO allows Odoo to process big data, high transaction volumes, on-demand prediction, and AI models.

Discover DACO

Connect with our Support

 team to:

✓ Get all your inquiries answered

✓ Explore which package is best for you

✓ Get your software managed the right way

Our support service benefits

We monitor, maintain and optimize your system with dedicated support.

Expertise & Experience

​We offer end-to-end services ranging from Odoo ERP implementation to post-implementation support for hundreds of clients. Our team of servers and Odoo specialists understand your needs.  

Responsive Support

​Under SLAs, we guarantee your IT tickets' response time and resolution time. You are in good company with the support analyst and Odoo expert teams.

System Health Monitoring

We regularly check your ERP system's performance to make sure it's healthy and meeting optimal levels.

​Privacy & Compliance

We ensure the protection of your database and system from cyber threats in real time. We provide a certified environment with a 99.9% uptime guarantee. 

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Frequently Asked Questions

Yes, the SLA pricing is customised. We tailor support services based on SLA level, selected services, and support volumes. Our support services are adapted to all sizes of businesses.

It depends on how much your company wants or can manage internally. We can manage only first-level support for some clients or 2nd or 3rd level support for others. The higher the volume of support, the higher the monthly price.

Once the solutions are validated (UAT sign-off), it is time to start the support contract. When you prepare for go-live, you already want the support team to be fully operational during rehearsal and then go-live.

Almost all support is done remotely, so it doesn't have much impact. However, if you need support in your local language, we need to verify if we have enough consultants available to speak it.

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