Odoo Support Services by Portcities
Support your Odoo Users, Software, and Server
High-quality Odoo support services in your language.
Keep your system 100% safe, fast, and stable.
The problems we solve
Our Support services
Portcities provides à-la-carte support services to fit your expanding needs.
We offer up to 24/7 support service for your system.
We manage our global Helpdesk support through a ticket system to resolve issues in your Odoo system.
The Helpdesk team, working with the internal expert team, will assess your issues and promptly respond with a detailed solution.
Our 5-step support for your IT issues
A Service Level Agreement (SLA) with clients, specifying the coverage of working hours, response and resolution time.
- Clear expectations on working time & support scope
- Defined ticket prioritization & easy to keep track
- Weekly reporting & Risk mitigation
- Legal Protection
SLA - Helpdesk Support levels
Our SLA levels for you
Ready to get the most out of your Odoo investment?
We provide post-implementation support services to our clients of all sizes.
Odoo Functional Support
We help you achieve Odoo's best practices.
Our functional support team delivers functional documentation and training on standard and custom Odoo for your business users.
- Functional support is paid per hour.
- We address your issue with an in-depth analysis.
- We provide level 1, level 2, or level 3 support with senior experts.
You can receive a 5–32% discount for prepaid subscriptions with a minimum monthly hour requirement*.
*The extra discount is equivalent to the different minimum hours per month.
Odoo Software Warranty
We help you optimize performance & mitigate risks.
Software Warranty Pricing
Software Warranty Pricing
We help monitor and secure your data with our end-to-end server support.
The cloud package includes ready-to-use, pre-configured and pre-optimized dedicated servers for Odoo.
We cooperate with world-leading cloud hosting providers like AWS and DigitalOcean to provide a secure hosting environment.
We provide standard and advanced monitoring services for your server and security add-ons with domain access and VPN interconnection.
We support an on-demand monitoring service if you have multiple Odoo servers and complex infrastructure.
DAta COnnector (DACO)
The advanced Data Connector makes connecting multiple data sources and legacy systems easy with Odoo.
DACO allows Odoo to process big data, high transaction volumes, on-demand prediction, and AI models.
Connect with our Support
✓ Get all your inquiries answered
✓ Explore which package is best for you
✓ Get your software managed the right way
Our support service benefits
We monitor, maintain and optimize your system with dedicated support.
Discover more of our news & case studies
Frequently Asked Questions
Yes, the SLA pricing is customised. We tailor support services based on SLA level, selected services, and support volumes. Our support services are adapted to all sizes of businesses.
It depends on how much your company wants or can manage internally. We can manage only first-level support for some clients or 2nd or 3rd level support for others. The higher the volume of support, the higher the monthly price.
Once the solutions are validated (UAT sign-off), it is time to start the support contract. When you prepare for go-live, you already want the support team to be fully operational during rehearsal and then go-live.
Almost all support is done remotely, so it doesn't have much impact. However, if you need support in your local language, we need to verify if we have enough consultants available to speak it.